Find the right support for your concern.

Cyber Crime Investigation

Review scams, online fraud, extortion, impersonation, or suspicious account activity to understand what happened.

Suitable for: Individuals, freelancers, and organizations affected by a digital incident.

Work may include

• Review of the incident and available records
• Guidance on preserving messages and account activity
• Recommendations for next actions and appropriate escalation

What to expect

An explanation of the information reviewed and recommended next steps.

CyberSpide is a private service provider. We do not exercise law-enforcement powers or guarantee identification of an offender or recovery of funds.

Digital Forensics

Examine relevant digital records when you need to understand possible access, changes, or misuse.

Suitable for: People and organizations with an authorized device, account, or set of records to review.

Work may include

• Review of evidence within the agreed scope
• Identification of relevant activity and technical indicators
• Explanation of findings and their limitations

What to expect

Findings communicated in understandable language, with uncertainty identified.

The available evidence determines what can be established. Legal admissibility or a particular investigative outcome cannot be promised.

Data Recovery

Assess options when important files have been deleted, corrupted, or become inaccessible.

Suitable for: Individuals and businesses experiencing loss of files they own or are authorized to access.

Work may include

• Assessment of the loss and affected storage
• Advice on preventing further overwriting
• Recovery assistance where feasible within the agreed scope

What to expect

An assessment of the recovery options and the results of any agreed recovery work.

Recovery depends on device condition, encryption, backups, and whether data has been overwritten. Successful recovery is not guaranteed.

Malware Detection and Removal

Review suspicious programs, browser changes, pop-ups, or other signs that a device may be compromised.

Suitable for: Personal devices, home offices, and business endpoints within an authorized scope.

Work may include

• Assessment of suspicious software and behavior
• Cleanup assistance and safer device configuration
• Advice on affected accounts and follow-up checks

What to expect

An explanation of identified concerns, work undertaken, and recommended follow-up.

Device access and condition affect the work possible. Some incidents require a reset or replacement; no device can be promised permanently secure.

Account and Device Security

Review access settings and configuration when you suspect account misuse or want to strengthen everyday security.

Suitable for: Individuals, families, freelancers, and small teams managing their own accounts and devices.

Work may include

• Review of recovery settings and authentication options
• Guidance on active sessions and device access
• Security configuration advice for supported accounts and devices

What to expect

Prioritized account and device settings to review or change.

Account recovery depends on the platform's procedures and your proof of ownership. We cannot bypass platform access controls.

Parental Control Setup

Configure age-appropriate device, app, and browsing controls around your household's needs.

Suitable for: Parents and guardians managing devices and accounts for children in their care.

Work may include

• Review of device and account safety settings
• Setup guidance for supported app and browsing controls
• Advice on managing and reviewing settings over time

What to expect

Configured or recommended controls and guidance on their ongoing use.

Features depend on the device and platform. Controls complement supervision and conversations about online safety.

Data Leak Detection

Review exposure indicators connected to authorized email addresses or business identifiers.

Suitable for: Individuals and organizations concerned about exposed account or business information.

Work may include

• Exposure checks within the agreed scope
• Explanation of relevant indicators
• Recommendations for account protection and containment

What to expect

An explanation of exposure indicators and which protective actions to prioritize.

A check cannot establish that every exposure has been found. Absence of a known result does not prove an account is secure.

Website Vulnerability Testing

Assess weaknesses that could affect a website's data, administration, or business functions.

Suitable for: Website owners, developers, startups, and businesses with authorization to assess the target.

Work may include

• Agreement on the targets and permitted assessment scope
• Review of relevant application weaknesses
• Explanation of findings and remediation priorities

What to expect

Findings and recommended remediation priorities within the agreed assessment scope.

Testing requires explicit authorization and an agreed scope. Findings reflect the assessment performed, not a guarantee that every weakness has been found.

The automated scanner product is under maintenance. Service enquiries are reviewed separately.

Network Vulnerability Scanning

Review authorized network assets for exposed services and configuration weaknesses.

Suitable for: Home offices, startups, and businesses responsible for the assets being assessed.

Work may include

• Definition of authorized targets and boundaries
• Assessment of relevant network exposure
• Recommendations for addressing identified risks

What to expect

An explanation of identified exposure and prioritized configuration recommendations.

Results are limited to the agreed assets and visibility available during assessment. They do not establish complete network security.

DNS Security Setup

Review the domain settings that support your website, email, and ownership controls.

Suitable for: Domain owners, freelancers, startups, and businesses managing their own DNS.

Work may include

• Review of relevant DNS records and account settings
• Configuration guidance for domain and email protection
• Recommendations for ownership and access management

What to expect

Agreed configuration changes or recommendations for domain and email security.

Changes require authorized access and may depend on your DNS, email, and hosting providers.

Network Deployment and Support

Configure or troubleshoot routers, firewalls, wireless access points, and network connectivity.

Suitable for: Households, home offices, startups, and businesses with supported network equipment.

Work may include

• Review of the requirements and existing configuration
• Router, firewall, and access point setup or troubleshooting
• Advice on access controls and network segmentation

What to expect

The agreed configuration or troubleshooting work, with recommendations for unresolved dependencies.

Support depends on equipment, licensing, administrator access, and provider restrictions. Any need for on-site work must be agreed separately.

Digital Identity and Brand Protection

Discuss impersonation, suspicious domains, fraudulent profiles, or exposure affecting a public identity.

Suitable for: Business owners, executives, creators, influencers, and other public figures.

Work may include

• Review of authorized public identity markers and concerns
• Discussion of a suitable monitoring scope
• Coordination of platform reporting or takedown requests where appropriate

What to expect

Recommendations on the scope and response options for the reported concern.

Monitoring coverage must be agreed in advance. Platforms decide on removal requests; takedowns and prevention of impersonation cannot be guaranteed.